Withdraw Bullion from Storage
Download PDFIf you encounter any problems while following this procedure, please contact us for assistance at [email protected] or call us at +65 6100-3040, +1 (848) 285-5466 (US callers), +44 114 697 7458 (UK callers), +31 970 102 57458 (EU callers), +61 480 097 458 (AU callers).
WITHDRAWING PARCELS FROM S.T.A.R. STORAGE
THE STEPS:
Step 1
Visit our website at WWW.SILVERBULLION.COM.SG and Log-In with your Silver Bullion Account.
Step 2
Click on the STORAGE > MANAGE S.T.A.R. HOLDINGS tab to view your parcel list.
Step 3
Click on REQUEST DELIVERY on the sidebar and specify the pick-up/delivery location, pick-up/delivery location date, etc. Select the parcels your wish to withdraw from storage and click REVIEW DELIVER REQUEST.
Step 4
Review your parcel withdrawal details and click SUBMIT to confirm your parcel withdrawal request. Screenshots are provided for guidance only and may not reflect current fees. For current parcel withdrawal fees, please refer to the Schedule of Charges.
Step 5
Your Parcel Withdrawal Request is now confirmed. You will also receive a withdrawal confirmation in your registered e-mail or in your Secure Notification inbox in your Silver Bullion Account.
You are required to collect/pick-up the parcels on the pick-up date specified.